Terms & Conditions

These Terms & Conditions govern the private transportation services, airport transfers, tours and excursions offered by P y D Punta Cana Transport ("we", "us"), based in Punta Cana, La Altagracia, Dominican Republic, through the website pydpuntacanatransport.com and our other booking channels (WhatsApp, phone and email). By making a booking you confirm that you have read and accept these terms and our Refund & Cancellation Policy.

1. Services

We provide private ground transportation (you do not share the vehicle with other passengers) between airports, hotels, residences and other points in the Dominican Republic, as well as tours and excursions. Vehicles are assigned according to the number of passengers and luggage declared in the booking. Vehicle photos on the website are for reference; an equivalent vehicle of the same category may be assigned.

2. Bookings and confirmation

• You must provide accurate and complete information: full name, email, phone/WhatsApp, pickup and drop-off points, date and time, number of passengers and luggage, and, for airport services, airline and flight number.
• A booking is confirmed when you receive our written confirmation with a booking reference, after the online deposit (or full payment, if you chose it) has been received.
• Requests sent without payment, or with a price still to be quoted, are not confirmed bookings until we send you the price and you pay the deposit.
• Please check your confirmation. If any detail is wrong, tell us as soon as possible.

3. Prices and payment

• Prices are shown in US dollars (USD) and are per vehicle and per route (one way or round trip), not per person, unless stated otherwise. They include the driver, fuel and road tolls for the booked route.
• Deposit online + balance on arrival: when you book you pay a deposit online, currently 20% of the total (the exact amount is shown at checkout). The remaining balance is paid on arrival, directly to the driver, in cash or by another payment method the driver accepts. You may also choose to pay 100% online.
• Online payments are processed by secure third-party payment providers (such as PayPal). We do not receive or store your full card details.
• Extra stops, waiting time beyond what is reasonable, route changes or additional passengers requested on the day may carry an extra charge, which we will tell you before providing the service.
• Tips for drivers are optional and at your discretion.

4. Cancellations, changes and refunds

If you cancel 24 hours or more before the scheduled service, we refund your deposit in full (or everything you paid, if you paid 100% online). If you cancel less than 24 hours before the service, or do not show up, the deposit is not refunded and nothing else is charged; if you paid 100% online, we keep only the deposit amount and refund the rest. Changes are subject to availability. Full details in our Refund & Cancellation Policy.

5. Airport pickups, waiting time and flight delays

For arrivals we track your flight and your driver will wait for the actual landing time; flight delays are not charged and are not treated as a cancellation. After landing, please proceed through immigration and customs and go to the meeting point indicated in your confirmation. If you cannot find your driver, contact us by WhatsApp +1 (829) 966-1898 before taking any other transport; otherwise the service may be considered a no-show.

6. Passenger responsibilities

• Be at the pickup point on time. For departures, allow enough time to reach the airport; we recommend following the times we suggest.
• Declare the correct number of passengers (including children and infants) and pieces of luggage, as well as oversized items (golf bags, surfboards, wheelchairs, strollers).
• Request child or baby seats in advance; they are subject to availability.
• Seat belts must be worn at all times. Smoking, illegal substances and behavior that puts the driver or other people at risk are not allowed. The driver may refuse or interrupt the service in these cases without refund.
• Passengers are responsible for any damage caused to the vehicle through misuse.
• Keep your personal belongings with you. We are not responsible for items forgotten in the vehicle, although we will do our best to help you recover them.

7. Luggage

Each passenger may carry the standard luggage declared in the booking. If the amount or size of luggage exceeds the capacity of the booked vehicle, a larger vehicle may be required at an additional cost. We are not liable for loss of or damage to luggage beyond what is caused by our proven negligence.

8. Tours and excursions

Tours follow the itinerary, inclusions, schedule and conditions shown on each tour page and in your confirmation. Itineraries may be adjusted for weather, safety or traffic reasons. Some activities are operated by local partners with their own rules, which you must respect during the activity.

9. Liability

We operate with licensed drivers and maintained vehicles. We are not responsible for delays or missed connections caused by circumstances beyond our control, such as traffic, road closures, weather, accidents involving third parties, strikes, official measures or incorrect information provided by the customer. Our liability for any claim related to a service is limited to the amount paid for that service, except where the law provides otherwise.

10. Force majeure

We are not liable for failure to perform a service due to events beyond our reasonable control (hurricanes, storms, natural disasters, government orders, public health emergencies, etc.). In such cases we will offer you a new date or a refund as described in our Refund & Cancellation Policy.

11. Complaints

If something was not right, please tell us within 7 days of the service at info@pydpuntacanatransport.com, including your booking reference. We will reply as soon as possible.

12. Personal data

We process your personal data to manage your booking, as explained in our Privacy Policy and Cookie Policy.

13. Governing law

These terms are governed by the laws of the Dominican Republic. Any dispute will be submitted to the competent courts of the Dominican Republic, without prejudice to any mandatory consumer rights you may have in your country of residence.

14. Changes to these terms

We may update these terms. The version published on this page on the date of your booking applies to that booking.