Refund & Cancellation Policy

This policy applies to private transfers, airport pickups and drop-offs, tours and excursions booked directly with P y D Punta Cana Transport through this website, by WhatsApp, by phone or by email. It is part of our Terms & Conditions.

1. Deposit and payment on arrival

To confirm a booking you pay a deposit online (PayPal or card), currently 20% of the total price; the exact amount is shown at checkout and in your confirmation. The remaining balance is paid on arrival, directly to the driver, in cash or by another payment method the driver accepts. You may also choose to pay the full amount online when booking.

2. How the 24-hour rule is counted

The 24 hours are counted backwards from the scheduled pickup date and time shown in your booking confirmation (local time in the Dominican Republic). What counts is the moment we receive your cancellation request in writing.

3. Cancellations made 24 hours or more in advance

If you cancel 24 hours or more before the scheduled pickup, we refund the deposit in full. If you paid the full amount online, we refund everything you paid. Round-trip bookings are treated per leg: each leg follows the 24-hour rule based on its own pickup time, and the deposit is applied proportionally to each leg.

4. Cancellations made less than 24 hours in advance

If you cancel less than 24 hours before the scheduled pickup, the deposit is not refundable, because by then the vehicle and driver have already been assigned. We do not charge you anything else: the balance that was due on arrival is cancelled. If you paid the full amount online, we keep only the amount equivalent to the deposit and refund the rest.

5. No-shows

A booking is considered a no-show when the passenger is not at the agreed pickup point at the agreed time (or, for airport arrivals, does not come out to meet the driver after landing) and does not contact us. In case of a no-show the deposit is not refunded and nothing else is charged; if you paid 100% online, only the deposit amount is kept and the rest is refunded. If you cannot find your driver, contact us immediately by WhatsApp +1 (829) 966-1898 or phone before leaving the pickup point.

6. Changes to date, time or details

• Changes requested 24 hours or more before the pickup are free of charge, subject to availability. Your deposit is kept for the new date.
• Changes requested less than 24 hours before the pickup are also subject to availability. If we cannot accommodate the change, the original booking remains valid and sections 4 and 5 apply.
• If the change affects the price (different route, larger vehicle, extra passengers or stops), we will confirm the new price before applying it.

7. Flight delays and cancelled flights

We monitor your flight. A flight delay is not considered a cancellation by the customer: your driver will wait for the actual arrival time at no extra cost. Please always include your flight number in the booking and let us know as soon as possible about any change.

If the airline cancels or reschedules your flight, notify us before the scheduled pickup time and we will move your transfer to the new date or time at no additional cost, subject to availability, keeping your deposit. A flight change that you notify us about in advance will not be treated as a no-show.

8. Cancellations by P y D Punta Cana Transport

If we have to cancel a service for reasons attributable to us, or because of severe weather, road closures, official restrictions or other circumstances beyond our control that prevent the service from being carried out safely, you may choose between a new date/time or a full refund of everything you paid online, including the deposit.

9. Tours and excursions

The same rule applies to tours and excursions: deposit refunded with 24 hours or more of notice; deposit not refunded with less than 24 hours or in case of no-show. If a specific tour page states a stricter or different condition, the condition shown on that page and in your confirmation applies.

10. How to cancel

Send your request with your booking reference, name and service date to info@pydpuntacanatransport.com or by WhatsApp +1 (829) 966-1898. We will confirm the cancellation in writing. A cancellation is only valid once you have received our confirmation; if you do not receive it within a few hours, please contact us again by phone.

11. How refunds are paid

Approved refunds are issued to the same payment method used for the online payment (for example PayPal or card) within 5 to 10 business days from our confirmation. The time it takes to appear in your account depends on your bank or payment provider.